Shipping policy
Premira Belle ships eligible products to the destinations available during checkout. Product and destination eligibility may vary.
SHIPPING CHARGES
The shipping charge applicable to your order is displayed at checkout before payment. Free shipping applies only when it is expressly displayed at checkout or included in a valid promotion.
DELIVERY ESTIMATES
Our estimated standard delivery times are:
• United States: 5–10 business days
• Canada: 15–20 business days
Business days exclude weekends and public holidays.
Delivery times are estimates and are not guaranteed delivery dates. Carrier delays, severe weather, holidays, high-volume periods, customs processing, and other circumstances outside our reasonable control may affect delivery times.
Expedited or overnight delivery is unavailable unless it is expressly offered during checkout.
MULTIPLE PACKAGES
Products may ship from different fulfillment locations. A single order may therefore arrive in multiple packages and may have more than one tracking number.
You will not be charged additional shipping fees solely because an order is divided into separate packages.
TRACKING
When tracking information becomes available, it will be sent using the contact information provided during checkout.
Please note that tracking information may take additional time to update after the carrier receives the package.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
Address changes cannot be guaranteed once an order has entered processing or has been shipped. Additional shipping costs resulting from an incorrect or incomplete customer-provided address may be charged where legally permitted.
CANCELLATIONS
A cancellation may be requested within 24 hours of placing an order, but cancellation is not guaranteed.
Orders generally cannot be cancelled once processing or shipment has begun.
CUSTOMS, DUTIES AND IMPORT CHARGES
Orders shipped internationally may be subject to customs duties, taxes, brokerage fees or other charges imposed by the destination country.
Where these charges are not collected during checkout, the recipient may be responsible for paying them, except where applicable law requires otherwise.
Customs processing may also result in additional delivery time.
DELIVERY PROBLEMS
If your tracking information shows that a package is delayed, lost or delivered but you cannot locate it, please first verify the shipping address and contact the carrier where appropriate.
For assistance, simply click the “Support” icon in the bottom-right corner of any page. Send us your message, and our support team will get back to you as soon as possible.
Please include your order number and the email address used when placing the order so we can assist you.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective or incorrect, please contact us within 7 days of delivery and provide clear photographs showing the issue.
Please keep the item and its original packaging until we provide further instructions.
CONTACT
For assistance, simply click the “Support” icon in the bottom-right corner of any page. Send us your message, and our support team will get back to you as soon as possible.