Refund policy
Last updated: August 1, 2026
We want you to feel confident shopping with Premira Belle. Please review the following return requirements before submitting a request.
UNITED STATES RETURNS
For eligible orders delivered within the United States, a return request must be submitted within 7 calendar days after tracking shows that the order was delivered.
If an order arrives in multiple packages, the return period begins when tracking shows that the final package has been delivered.
To qualify for a return:
• The item must be unworn, unused, unwashed and in its original condition.
• All original tags must remain attached.
• The item must be returned in its original clear garment packaging with its SKU label.
• The return must be shipped within 7 days after the return request is submitted.
• Proof of purchase or the order number must be provided.
Do not send an item back without first receiving return authorization and return instructions from Premira Belle. Returns sent to an unauthorized address may be refused.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged, defective or incorrect, or unless applicable law requires otherwise:
• Beauty products
• Bodysuits
• Face masks
• Intimates and lingerie
• Jewelry
• Swimwear
• Gift cards
• Items clearly marked “Final Sale”
• Items that have been worn, washed, altered or damaged after delivery
EXCHANGES
We do not currently offer direct exchanges. If an eligible item is returned and approved, you may place a new order for the preferred size, color or style.
RETURN SHIPPING
Customers are responsible for return-shipping costs unless the item received was damaged, defective or incorrect.
Original shipping and handling charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.
Returns that do not meet the stated requirements may be refused or, where legally permitted, subject to a restocking deduction of up to 20%.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order promptly after delivery. If an item is damaged, defective or incorrect, contact us within 7 days of delivery.
Include:
• Your order number
• A description of the issue
• Clear photographs of the item
• A photograph of the product label and packaging, where available
We will review the information and provide the appropriate resolution.
REFUNDS
After an authorized return is received, it is normally inspected within 5–7 business days. We will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.
NON-US ORDERS
Our standard return service is currently available only for orders delivered within the United States.
For orders delivered outside the United States, contact us if an item is damaged, defective or incorrect. Nothing in this policy limits any non-waivable consumer right or statutory remedy provided by the laws applicable to your purchase.
ORDER CANCELLATIONS
You may request cancellation within 24 hours after placing an order, but cancellation is not guaranteed. Orders cannot normally be cancelled after processing or shipment has begun.
Please check the product, size, color and delivery address carefully before submitting your order.
CONTACT US
For assistance, simply click the “Support” icon in the bottom-right corner of any page. Send us your message, and our support team will get back to you as soon as possible.